FAQs

How do I access the Forum?

The Telehealth Innovation Forum will go live at 10:00 AM PDT on Tuesday, July 21. Once live, please visit the Schedule tab to see the full range of content, presentations, and interactive experiences. An announcement bar will be displayed at the top of the event site throughout the experience to show which sessions are currently live.

What will the virtual event look like?

This year will be a bit different, but we are confident it includes everything you need and want in an online event. Across two days, you will have access to 50+ pre-recorded presentations available to view on-demand, as well as several live panels, interactive entertainment, and original content.

Why did I receive an email from GrubHub?

Thanks to our Diamond Sponsor, NTT DATA, we have provided all attendees with a $15 digital GrubHub gift card for use on Tuesday, July 21 between 8am and 5pm. You must set up your account through this email to access your gift card.

Here's how you take advantage of this deal:

1. Locate the email sent to you from GrubHub. This will allow you to access the gift card.
2. Enter your address and click "Find Food".
3. Select "Proceed to Checkout" when you are done.
4. Ensure your address and phone number are correct.
5. Make sure your line of credit is applied. This should automatically apply, but if not, you can simply click “Add” at the bottom of the white box.
6. If you have any questions re: GrubHub, please use the live chat

How is this virtual experience structured?

The Forum is structured into a main agenda on the event home page with a mix of keynotes, fireside chats, panels with live audience Q&A, engagement sessions, and an interactive Innovation Showcase.

Why are there multiple sessions at the same time?

At 11:00 AM PDT, on both Tuesday and Wednesday, our pre-recorded track content will open. These sessions will be available on-demand to view at your convenience. Mix and match, pick and choose – the experience is entirely yours.

What time zone are the sessions in?

All sessions will display in your local time zone.

How do I add sessions to my schedule?

To make sure you don’t miss out on anything, add sessions directly to your personal schedule. To do so, go to the Schedule tab and filter the content by track or date and time. Simply click on a session and add it to your schedule. Once sessions are added to your schedule, you will be able to access them directly from "My schedule” in the top navigation.

Where do I go with questions?

If you have an event‑related question or have technical difficulties, ask our event chatbot for help. The chatbot will either answer your question or connect you directly with someone from our team. You can access the chatbot at the bottom-right of the Forum homepage.

Will sessions be available on-demand?

Yes! These sessions will be available on-demand to view at your convenience for 30 days post-event.