Karen M. Deli, VP of Operations, Physician Services, has a proven track record leading organizations, complex projects and major accounts with an emphasis on customer acquisition and retention strategies. She brings over 25 years of experience directing clinical and customer service operations, training, marketing and business development programs, and business process improvement initiatives. Karen most recently served as CEO for Patronus, a member funded company offering telehealth based concierge services, teleneurology and telehealth managed services. Prior to Patronus, Karen was the executive vice president for Specialists on Call (SOC), a successful telehealth company that provides specialist physician services. She achieved significant business development while orchestrating operations including a clinical practice of over 70 physicians, client management, new service development, technology and providing budget control. She was responsible for creating new clinical service lines and designing and managing a ‘round the clock’ contact center. Karen has held executive leadership positions with On Assignment, Inc. (ASGN) and Convergys (CVG). Additionally, Karen has over 25 years of healthcare experience spanning emergency medical service delivery, telehealth, medical education, and quality improvement in both academia and public safety. Karen received her master’s degree from the Georgetown University McDonough School of Business, bachelor’s degree from the University of Virginia and her paramedic training from The George Washington University Medical Center.