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Direct to Consumer Telehealth: One Organization’s Learnings from Strategy to Implementation

A talk by Jennifer Ruschman
Sr. Director, Center for Telehealth, Cincinnati Children's Hospital Medical Center

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About this talk

Discuss the process for strategic evaluation, review key stakeholders, and learn engagement strategies to develop strategic and business plans for Direct-to-Consumer telehealth. Outline the implementation process and learnings to help other groups better accomplish their direct to consumer goals. Provide basic early data and key adjustments related to service lines, staffing, and technology.

Key Takeaways

  1. Understand needed components for strategic planning related to Direct-to-Consumer
  2. Discuss key elements of implementation planning and necessary resources
  3. Outline early results from pediatric platform Direct-to-Consumer user and planned growth and expansion