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HCA Healthcare’s Solo Journey into Patient Homes

A talk by Matt Chisholm
Director of Surgical & Telehealth Systems, HCA Healthcare

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About this talk

Take a look at the first 100 days of HCA Healthcare’s implementation of InTouch Solo during the COVID-19 pandemic. Hear about the implementation story, the challenges faced and where they are today. See where they focused the implementation and why. Explore some of the data revealed during that timeframe and some lessons learned.

Key Takeaways

  1. InTouch was able to respond quickly, enabling HCA Healthcare to reach patients at home when other options weren't available
  2. Workflow is critical - how to schedule, how to room, how to get provider in, how to check out, how to bill
  3. Supporting patients at home is a key challenge that starts with patient education