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Today’s New Normal – The Tipping Point for the Future of Healthcare

A talk by Mary Edwards
President, Provider Division, NTT DATA Services

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About this talk

While it is far too soon to truly understand the impact of the COVID-19 pandemic, it’s clear that the healthcare system will be forever changed. For an industry that often lags behind the digital revolution, hospitals, physician practices, and health plans have rallied and overcome enormous challenges. Certain roadmap initiatives like telehealth, automation, population health management, and care coordination accelerated rapidly as the crisis deepened, and consumers who were once wary of virtual visits saw the value of new models of care. When the immediate battle against the virus subsides, healthcare organizations must capitalize on these digital transformation gains and keep the momentum going. This talk will explore the foundational elements of digital transformation and the importance of orchestrating capabilities, data, security, and the user experience to simplify and improve the healthcare journey.

Key Takeaways

  1. Learn how industry leaders are responding to the COVID-19 crisis with new digital technology and strategies
  2. Discuss these extraordinary responses that will help us reinvent healthcare
  3. Align on ways to ensure healthcare embraces these new technological advancements in a post-COVID world